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16 (Reposted) Universal Queue for Call Centers - VIDEO
Customers are utilizing an ever widening set of channels to contact businesses. To effectively handle this inContact has developed the Universal Queue to address the ... more
InContact
17 (Reposted) Agent Lifecycle Webinar Recording
A successful WFO program starts with understanding the hiring process, having an awareness of all the steps necessary to effectively hire and onboard new agents ... more
HireIQ Solutions Inc.
18 (Reposted) eGain Ups the Ante in Customer Engagement with ‘SuperChat’
The first of it's kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified chat, video, voice nad cobrowse capabilities ... more
eGain Communications
19 (Reposted) Call Center Certification Training is what we do best!
Learn when you want and at the pace you choose with Certification Central, the self-paced, completely online, interactive training tool designed to guide you through ... more
ICMI
20 (Reposted) Call Center Building Ready for Tenant
25,985 SF of office space for lease. Zoned general office and is built-to-suit. Great interstate access from 102nd and Fort streets in Omaha, NE. ... more
NPDodge Omaha
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