Company Overview of USAN
USAN is an acronym for United States Advanced Network. They are a technology company based near Atlanta, GA., that provides hosted contact center technology, and they are experts in customer experience management.
USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel. From the cloud, their family of products can unify communications, integrate software, consolidate data and coordinate processes—saving your company CAPEX and OPEX by eliminating hardware and operations costs. The end result is a 24/7/365 multi-channel presence, lower customer churn, better service levels and improved business intelligence.
By establishing a presence in every customer service channel and integrating channels for a consistent experience, USAN helps its customers transform poor customer experiences into loyal, profitable relationships.