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Company Overview of Moxie
Moxie enables contact centers to provide guided, relevant engagement to their customers throughout the entire digital journey.Through Moxie’s solutions, companies can anticipate intent, connect in real-time and engage with customers to increase total customer value. Extend comprehensive self-service capabilities beyond the desktop to tablet and mobile devices, and enrich customers’ experiences, encourage purchases, and reduce assisted interactions with more costly customer service channels. At 60%, web self-service is the most commonly accessed online customer service channel, according to Forrester Research, Inc. With Moxie Web Self-Service, your customers have 24×7 access to instant and accurate information on any device.
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