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11 records returned

  
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CCW Online: Customer Experience Game Changers - A free online event for those who prefer results to rhetoric.
March 14-16, 2017 | 12 p.m. - 3 p.m. EST ... more
Call Center IQ
01-15-17
2017 Remote Working Summit
GAME CHANGERS IN REMOTE WORKING FOR ENTERPRISE, CONTACT CENTER & SUPPORT FUNCTIONS ... more
Customer Contact Strategies
01-10-17
Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of ... more
ICMI
01-10-17
Call Center Site Selection Group Research.
142 metro areas reach full employment and the potential impact on site selection decisions ... more
Site Selection Group, LLC
01-10-17
Call Center Benchmarking Surveys
Choose between 16 or 50 KPI surveys to provide your call center with a quick snapshot of your company compared to your industry. ... more
BenchmarkPortal
01-10-17

Genesys


Harness the Power of a Comprehensive Speech Analytics Solution
Customer interaction recordings are rich with insight on customer preferences, rising trends, competitive intelligence, and more. But the sheer number ... ... more
Verint Systems, Inc.
01-10-17
Overcoming Obstacles of a Remote Workforce
If you have been on the fence about a remote workforce, now might be the time to change your perspective. You might be surprised at ... more
InContact
01-10-17
Call Center Location Intelligence Report January 2017
Report on call center jobs and openings and closings of call and contact centers in the US ... more
Site Selection Group, LLC
01-10-17
EmployeeAnswers - Employee Selection, Development and Retention Specialists
Providing call center hiring solutions to telesales departments to help hire, develop and retain better inside sales professionals and managers. ... more
EmployeeAnswers
01-10-17
Exclusive Report - The Global State of Customer Experience 2016
This report looks at the key customer experience trends, challenges and investments for the next 12 –18 months. ... more
Call Center IQ
01-10-17
  
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