| 2nd Shift Customer Solution Representative |
Job Location:
Metro Area: |
Addison, IL
IL - Chicago
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Category: |
Call Center Operations
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Contact Info |
Company Name: The Pampered Chef
| Address: |
140 N. Swift Rd.
Addison,
IL 60101
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Contact Name: Bob Nelson
Phone: 630 261 8900
Fax: 630 261 8992
Apply: Submit Resume Now
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Job Description:
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Job Title: 2ND Shift Customer Solution Representative
Shifts Available: 12:00PM-8:00PM,4 days a week Saturday 8:30am-4:30pm
12:30pm - 9:30pm 4 days a week Saturday (4 hours) 8:30am-12:30pm or 12:30pm-4:30pm
3pm-11pm Monday-Friday
Benefits: Full Benefits package available after 30 days of service, includes medical and dental.
Training: 2 week paid training class.
As the premier direct seller of essential Kitchen tools and part of the Berkshire Hathaway family of
businesses, The Pampered Chef® and its sales force of independent Pampered Chef Consultants
offer multipurpose kitchen tools, easy recipes that offer dramatic results and simple mealtime
preparation techniques that make home cooking quick, easy and fun. As a proud member of the
Direct Selling Association (DSA), The Pampered Chef supports the Association’s “Code of Ethics,” a
promise to uphold the highest standards of business practices.
The Pampered Chef®, located in Addison, IL, is seeking 2nd Shift Customer Solutions
Representatives to join its Solution Center team.
General Summary:
Handles routine customer and Consultant communications regarding order adjustments and product questions via telephone, email, or written correspondence; provides customer satisfaction and appropriate resolution.
The successful candidate will:
•Answer inbound as well as place outbound phone calls to sales consultants and customers.
•Reply to e-mails and correspondence related to product orders and sales programs.
•Documents calls and inquiries utilizing the department’s computerized call tracking system.
•References department guidelines to determine appropriate reimbursement and restitution procedures.
•Must be able to handle high call volume. (Up to 100 calls or more daily).
•Must be able to work flexible hours, including Saturdays.
Education/Relevant Experience:
•High school diploma required, Associates Degree preferred.
•Minimum one year customer service experience in a call center environment required.
•Strong verbal and written communication skills required. (Bilingual-Spanish a plus)
•Strong problem solving skills necessary.
•Strong PC skills MS Office Suite, Outlook. etc.
•ERP (Oracle, SAP etc) Software skills a strong plus.
Please send resumes to HR: resumes@pamperedchef.com
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