ERT does technology with a purpose - to improve and save lives. Our important work sets the industry standard in cardiac safety drug research. Our team provides unparalleled scientific and regulatory leadership to pharmaceutical, biotechnology, contract research organizations (CROs) and medical device companies around the world. Our global clients rely upon our expertise - including our EDC, ePRO, and Consulting Solutions - to flawlessly expedite their clinical research studies.
Based in Philadelphia, PA, the selected candidate will hold responsibility for the strategic direction and daily management of our Customer Care call Center, a 24x7 help desk for post-salesclient support. Be prepared to meet business and customer client satisfaction goals by ensuring the effective and efficient use of staff, technology and business resources.
Our qualifications include:
- Exceptional leadership, motivational and staff development skills
- Bachelor’s degree in Business, Technology or a related area
- At least 7 years of relevant management experience
- Exceptional leadership and motivational skills
- Demonstrated business/technical knowledge of call center and customer service methodologies and systems (quality monitoring, management reporting, etc.)
- Self-motivated with strong attention to detail
- Experience in the Life Sciences or a Clinical Research Organization preferred
As an innovative market leader, we provide a competitive salary and comprehensive benefits along with the opportunity to make a difference in the quality of people's lives by the very work you do. Interested and qualified candidates may apply online at:
