| Site Trainer - Census |
Job Location:
Metro Area: |
Sandy, UT
UT - Salt Lake City
|
Category: |
Support Cast
|
|
Contact Info |
Company Name: Vangent, Inc
| Address: |
2450 Oakdale Blvd
Coralville,
IA 52241
|
Website:
Click to Visit
|
Contact Name: Ryan O'Leary
Phone: 319-665-7778
Fax: 319-665-7684
Apply: Submit Resume Now
|
|
|
| |
Job Description:
|
Please submit resumes to ryan.o'leary@vangent.com
Vangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education, and healthcare organizations.
Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities.
Every employee is valued for their talents and contributions, and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company.
Vangent is an Equal Opportunity Employer M/F/V/D.
Job Duties:
- Following all standard operating procedures for training.
- Learning the content of the 2010 Census training curricula.
- Enrolling training participants in sessions of training.
- Delivering Web Conference Training, using Adobe Acrobat Connect Pro meeting technology.
- Delivering face-to-face Instructor-led Training in a classroom.
- Setting up call center classroom, maintaining equipment and supplies, and making copies.
- Generating student transcripts and session reports from the Adobe Connect Pro learning management system.
- Assisting in the evaluation of the effectiveness of training based upon formal and informal feedback.
- Assisting in the reproduction and destruction of training materials.
- Conducting new hire training and provide remedial opportunities, as needed.
- Providing remedial training to agents during operations.
- Participating actively in weekly site-level training team meetings.
- Fostering open communication with supervisory team; actively striving to develop strong working relationships with all call center personnel.
- Escalating password re-setting to a training participants supervisor.
- Notifying the Master Trainer of any training technology outages or poor performance.
Qualifications:
- Call center experience preferred.
- High school diploma or GED required. Bachelors degree preferred.
- Security Clearance required--position contingent on ability to obtain low risk security clearance.
- Proven expertise in facilitation of classroom instructor-led training.
- Expertise in facilitation of Web meetings, preferably in delivery of group-based synchronous online learning preferred.
- Excellent organization, presentation, and time management skills.
- Ability to work effectively as part of a team.
|
|
|
|
