Do you like helping people find solutions and solving their problems? Wells Fargo Card Services, a division of the Wells Fargo Home & Consumer Finance Group, is seeking candidates who have excellent problem solving and communication skills to work as Collection Representatives.
Training provided! In our four week paid training program, you will learn about State and Federal regulations governing collection practices. Become knowledgeable of how to interpret and document information from various sources within the company's computer systems, company products, services, policies and procedures along with operating systems and how to apply this knowledge when communicating with delinquent customers. The working environment is professional, fun, and energized with a casual dress code. Additionally, you will be working in a call center which requires a very structured work day. As part of this role your calls will be monitored for quality and accuracy. Duties include: Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current. May be responsible for skip tracing and/ or collateral analysis. Refers more complex issues to higher level Collections staff. Wells Fargo team members enjoy our inclusive work environment, professional development opportunities, the power to achieve personal financial success, and a unique corporate culture that strives to make life more rewarding both inside and outside of work.
Schedule is Tuesday, Wednesday, Thursday 12pm-9pm; Friday 8am-4:30pm and Saturday 7am-3:30pm.
Pay: $11.25/hr + incentives
Wells Fargo offers team members a benefits package that is both competitive and comprehensive. It includes Paid Time Off, Medical, Dental & Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more!
***UNBEATABLE BENEFIT OF WELLS FARGO: TUITION REIMBURSEMENT***
WELLS FARGO WILL PAY UPTO $5,000 IN TUITION COSTS per calendar year to regular team members for eligible career-related classes!
Basic Qualifications
6+ months experience in a direct customer contact, service, collections or sales environment.
Minimum Qualifications
- 6 months to 1 year of Customer Service and/or Collections/Sales experience
- Consistent work history
- Excellent problem solving skills
- Advanced written and verbal communication skills
- Experience working in a high volume environment
- Proven computer and typing skills
Candidates Must apply via our web site.
|
