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| Call Center / Collector I - Simi Valley, CA - PART TIME |
Job Location:
Metro Area: |
Simi Valley, CA
CA - Los Angeles
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Category: |
Collections
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Contact Info |
Company Name: Bank Of America
Website:
Click to Visit
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Apply: Submit Resume Now
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Job Description:
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PART TIME COLLECTOR I
The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine inbound/outbound collections calling process.
Primary responsibilities are:
Collections, customer servicing and other loss mitigation or recovery activities
Contacts delinquent, charged-off, or high-risk mortgage customers in order to secure payment and determine reason for delinquency on active mortgage loans.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements
Works an established list of accounts on an automated collections system and/or autodialer
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts
Understands and educates customers on account terms and alternate payment programs and methods
Navigates a computerized data entry system or other relevant applications
Qualifications
Required Skills:
- Previous customer service experience
- Excellent communication skills
- Ability to understand and discuss personal and financial difficulties
- Ability to analyze and negotiate payment arrangements
- Demonstrated ability to work in a fast paced environment.
- Ability to navigate in multiple computer systems while interacting with the customer
- Excellent organizational skills
- Ability to multi-task
- Ability to work in a team environment
- Self-motivated and results-oriented
- Solid Understanding of the inbound and Outbound Call Center environment
- Proven history of dependability
- Flexible with schedule as business needs arise
- Desire to resolve customer issues a must
Desired Skills:
- Previous Collection experience
- Mortgage Experience
Schedule:
Part Time Hours.
Tentative Schedule is Monday-Thursday 4 PM - 8 PM + a 6 hour shift on Saturdays
Must be flexible and able to work extra hours if necessary
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