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| Associate Provider Service Specialist - Sunrise, FL |
Job Location:
Metro Area: |
Ft Lauderdale, FL
FL - Fort Lauderdale
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Category: |
Customer Service
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Contact Info |
Company Name: UnitedHealth Group
Website:
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Apply: Submit Resume Now
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Job Description:
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OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
Position Description:
In the role of an Associate Provider Service Specialist you will be responsible for developing and maintaining relationships with dental practices with the long term goal of meeting our corporate mission of 'helping people lead healthier lives'. By helping our providers, we help our customers.
Primary Responsibilities:
- Develop and maintain strong provider relationships, including ownership of, servicing to, and training for our contracted dental providers in our western region
- Interface with providers and practice managers within our dental health plan's practitioner and provider delivery system
- May be Involved in network expansion efforts
- Enhance corporate sales opportunities through expanded provider access in accordance with reimbursement and access strategies, ensuring network stability and cost savings for our customers
- Well grounded in dental health care delivery systems
- Strong history of customer service
- Strong strategic and business acumen
- Ability to establish trust and credibility
- Ability to clearly and understandably articulate goals and expectations
- Ability to build strong relationships within and outside of company
- Demonstrate expert negotiation skills
- Effective interpersonal influence, collaboration and listening skills - seeks first to understand
- Capability to get results in a complex, often ambiguous environment
- Ability to take on and manage risks
- Ability to handle difficult situations diplomatically
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
 Required Skills: Qualifications:
- HS diploma required, Bachelors or Associates highly desirable
- 3 years of experience in medical, dental, healthcare and/or health insurance in a large corporate environment required
- 3 years of experience working with providers or members required (provider contracts and credentialing)
- 3 years of experience in a client facing sales or customer service role required
- Business document writing skills is required
- Exceptional Excel skills required (spreadsheets, pivots, charts, formulas)
- Facets and/ or Siebel experience preferred
- Ability to day travel in the region with less than 25% overnight travel
- Hands on negotiation experience is strongly preferred
- MS Office, PowerPoint, Word, Access is preferred
- Lease network and experience with outside leased vendors strongly preferred (ordering, purchasing, medical or dental not necessary)
- Must have previous experience and confidence in presenting to all levels within corporate environment
- Physician relations or relevant managed care experience strongly preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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