| CALL CENTER MANAGER - PA |
Job Location:
Metro Area: |
Scranton, PA
PA - Other
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Category: |
Call Center Operations
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Contact Info |
Company Name: The Call Center Group
Website:
Click to Visit
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Fax: 216 378 7991
Apply: Submit Resume Now
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Job Description:
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Outstanding opportunity for an experienced Call Center Manager in Scranton, PA. Ideal
candidate will have Call Center Customer Service Leadership experience and have knowledge
of call center technology and telephony. Will also have experience in training & development
and any Lean Six Sigma experience would be a plus. Candidate will be responsible for inbound
call center agents relative to call center metrics, implementation and daily monitoring, coaching
and management for continuous improvement.
Ideal candidate will have at least 5+ years of prior call center management experience in an
inbound customer service environment. Will have strong interpersonal & communications skills;
strong analytical and process thinking skills; solid leadership skills and must have very strong
Microsoft Office and technology skills. Must have at least a four year degree.
COMPENSATION: $65K - $85K Plus, Plus
Please email resume in a Word attachment to: vsaunders@thecallcentergroup.com
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