| Dir. Client Services |
Job Location:
Metro Area: |
North Charleston , SC
SC - Charleston
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Category: |
Call Center Operations
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Contact Info |
Company Name: NCO
| Address: |
4275 Bridge View Drive
Charleston ,
SC 29405 |
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Website:
Click to Visit
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Contact Name: Jonathan Valentine
Phone: 843.529.4676
Apply: Submit Resume Now
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Job Description:
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Location: North Charleston, SC
Director, Client Services
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
Principal Responsibilities
• Responsible for managing a team to sustain client operating procedure standards by maintaining quality of and meeting deadlines for incoming work.
• Develop and maintain working relationships with clients and potential clients.
• Review statements, explain fees, and provide answers to clients' questions regarding reconciliations.
• Assist Senior Management in monitoring productivity of direct reports through observation, hands-on coaching of staff, field questions and concerns from direct reports, and inform Senior Management accordingly.
• Participate in internal and external audits to ensure compliance with client requirements, Fair Debt Collection Practices Act (FDCPA), and company policies and procedures.
• Responsible for accounts receivable within the Client Services Department, including facilitating workflow, fielding any questions or concerns, and motivating employees.
• Accountable for all decisions, actions, and directives.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.
Qualifications
• Bachelors Degree or equivalent in relevant work experience.
• 4-5 years of related management experience
• Previous first party outsourcing and/ or wireless industry experience preferred
• Ability to motivate employees and lead by example
• Ability to maintain the highest level of confidentiality.
• Ability to prioritize and work in multi-tasked environment.
• Ability to adapt to a flexible schedule.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
Apply online: www.ncogroup.com/careers
Ref job #: 080005935
M/F/H/V/EOE/AA
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