| Customer Service Representative (AZ) |
Job Location:
Metro Area: |
Phoenix, AZ
AZ - Phoenix
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Category: |
Customer Service
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Contact Info |
Company Name: Crystal Recruiting
| Address: |
852 w. Roscoe Street
Chicago,
IL 60657
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Contact Name: Rob Morris
Apply: Submit Resume Now
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Job Description:
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Our client, located in Phoenix is currently in need of multiple Customer Service Representatives for a full time opportunity. Candidates selected for this assignment will begin work as soon as possible. The pay rate for this assignment is $11/hr.
The schedule for this position will be - Monday -Friday from 9am-6pm for 40-hours per week.
Duties are as follows:
Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company's products and services.
Basic duties include:
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information from the caller to properly resolve the situation.
• Communicates appropriate options for resolution.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representatives.
• Uses a computer system to research inquiries and log customer calls.
offers will be contingent on successful drug testing and background investigation results.
JOB REQUIREMENTS
Required Skills / Qualifications:
High school diploma or equivalent.
Minimum of 1-year experience in Customer Service.
Minimum of 1-year general computer usage.
Preferred Skills / Qualifications:
Prior call center experience
Strong verbal communication skills.
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