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| Risk Operations Team Manager - Addison, TX |
Job Location:
Metro Area: |
Addison, TX
TX - Dallas
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Category: |
Collections
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Contact Info |
Company Name: Bank Of America
Website:
Click to Visit
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Apply: Submit Resume Now
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Job Description:
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Manages a team of 12-15 collection associates in a Call Center environment, associates handle both inbound and outbound calls via a Davox Dialer. Monitor and coach on daily workflow and performance. Ensures delinquent loan servicing and customer communications adhere to customer and investor expectations and/or requirements. Responsibilities include motivating, coaching and developing associates to achieve optimal performance results and conducting regular performance appraisals. Resolve personnel issues and escalated calls in a timely manner and completes other duties as assigned. Candidate must be able to promote teamwork and foster the Bank of America Spirit. Qualifications
*Required Skills: "Must" have these skills to be minimally qualified.
• Proven Coaching and Team Building Skills
• Excellent interpersonal and communication skills, written and verbal.
• Excellent analytical and problem solving skills.
• Excellent organizational and time management skills to perform multiple tasks within limited time frames.
• Ability to identify and resolve conflict.
• Ability to adapt to changes quickly while remaining enthusiastic, positive, and reliable.
• Ability to work a fast paced ever changing environment
• Knowledge of Microsoft Products (Excel, Word, PowerPoint and Access)
*Desired Skills:
Knowledge of Six Sigma Methodology
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