| Help Desk Analyst Level 1 |
Job Location:
Metro Area: |
Austin, TX
TX - Austin
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Category: |
Help Desk
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Contact Info |
Company Name: Business Control Systems, LP
| Address: |
3737 Executive Center Drive, Suite 110
Austin,
TX 78731
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Website:
Click to Visit
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Contact Name: Jack Trompert
Phone: 512 345 5022
Fax: 512 345 7060
Apply: Submit Resume Now
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Job Description:
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Looking for your next career move and want to work for an award winning company?
Launch your career with a nationally established company with a network of satisfied Fortune 500 businesses, government agencies, and innovative start-ups.
Catch the Momentum: Business Control Systems has provided IT and engineering staffing solutions for 28 years and we are experiencing abundant growth. We have earned a 95% client retention rate by meeting our client’s needs and providing skilled professionals and using our “Service 1st” brand approach. We provide a unique personal approach so that you feel comfortable in your project, satisfied with your compensation, and are prepared for the future.
BCS has been asked to indentify a team of Help Desk Analyst Level 1 for one of our clients. This position is the right career choice for individuals who have a passion for their work, are inspired by working with the latest technologies, and who wish to experience the rewards of working with others who share the same values
Scope of work:
• Provide Level 1 telephone (100%) support and answers to users on a variety of issues related to defined or project-oriented problems
• Assists customers by means of listing, identifying, researching, and than resolving technical problem(s)
• Has constant interactions with customers; therefore, must be effective in listing, indentifying, researching and problem solving through strong interpersonal communications
• Good organizational skills to effectively document, track, and monitor the problem to ensure a timely resolution.
• Demonstrates a high degree of customer service skills, patience and timeliness
• Adheres to established standards in resolving problems
• Calls will be recorded and if complaints are made the calls will be reviewed
• Know when to escalates trouble ticket as necessary to next level of support
• Is expected to handle ….calls per 8 hour shift
Required skills:
• Is familiar with a variety of customer service or help desk concepts, practices, and procedures.
• Familiarity using a ticketing system
• Experience of working in a large enterprise environment is preferred
• Must be able to work any 8 hour shift in a 24/7 large help desk
• Strong preference for past Call Center, Help Desk or Customer Service experience
• Has 1 year help desk, customer services or call center experience
• Excellent computer and typing skills
BCS pays referral fees.
You must be at least 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit a background investigation as part of the selection process
You must have legal authorization to work in the United States
Top Reasons to join Business Control Systems:
• Texas Instruments, Supplier of Excellence
• Blue Diamond Award, Best Customer Service, Charlotte, NC Chamber IT Council
• TXU Gold Star Vendor
• IBM Quality Vendor of the Year Award
• Top 100 North Texas Firms, Dallas Morning News
• Blue Diamond Award, Outstanding Growth, Charlotte, NC Chamber IT Council
• One of the Top 25 Fastest Growing IT firms, Charlotte Business Journal
• "Fast Tech 50" for growth, Dallas Business Journal
For more information regarding Business Control Systems please visit our website www.bcsmis.com. BCS provides an open door policy; please feel free to follow up by e-mail helpdeskjobs@bcsmis.com or phone (800) 945-2939.
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