| Director of Call Center Solutions |
Job Location:
Metro Area: |
Pottsville, PA
PA - Harrisburg
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Category: |
Call Center Operations
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Contact Info |
Company Name: Empire Education Group
| Address: |
396 Pottsville- St Clair Highway
Pottsville,
PA 17901
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Contact Name: Kristie Meck
Phone: 570 429 4321
Fax: 570 429 4721
Apply: Submit Resume Now
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Job Description:
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EMPIRE EDUCATION GROUP
“Creating Opportunities to Improve Lives”
For over 70 years, Empire Education Group has introduced the finest talent to the world of cosmetology. Now, more than ever, is an exciting time to join the Empire Education Group family! With 100 campuses across 20 states, we are one of the largest nationally recognized cosmetology education providers. We continue to experience tremendous growth and expansion! We are seeking talented individuals who want to join our team and help to “create opportunities to improve lives!”
The Director of Customer Contact Solutions is responsible for assisting the Vice President, Operational Services (VPOS) and the Director of Operations, Customer Contact Center (DOO), with project management, project design and implementation and other technological solutions to meet the Customer Contact Center (CCC) needs.
Experience:
• Large scale project management experience with emphasis on development and implementation and/or integration of systems.
• 3-5 years contact center experience with emphasis on business analytics and technology solutions.
• Minimum of 3 years project management experience in a Contact Center environment.
• In depth knowledge auto dialer and/or contact center technology.
• 3 -5 years business analytics experience.
• 1-2 years SQL experience
Education:
• Bachelors degree minimum preferred. Preferred concentrations include business management, project management, finance, operations research and/or information technology.
• Candidates not meeting education requirements may be considered with relevant work experience.
Relocation Assistance available.
If you possess excellent leadership, communication, customer service and managerial skills; enjoy helping others develop; and are willing to devote the necessary energy and time to meet expected goals, please contact us for immediate consideration. Please email your resume and cover letter to kmeck@empire.edu.
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