Founded in 1963, Comcast has grown from a single-system cable operation into one of the world's leading communication companies-focusing on broadband cable, commerce, and content. Comcast Cable is the country's largest provider of cable services. Comcast has expanded its cable operations to deliver digital cable with features such as Video on Demand, High Speed Internet Services, and cable telephony. In this faced-paced climate, Comcast has both the vision to recognize business opportunities and the passion, resources, and skills to capitalize on them. This combination of insight and execution continues to distinguish us in a rapidly converging world. Comcast puts ideas into action!
The Technical Support Specialist is responsible for receiving inbound calls from customers requiring technical assistance with cable, internet or phone services.
Diagnose technical issues by using various problem-solving tools.
Test and evaluate customer service related issues to determine the root cause of the problem.
Determine the appropriate solution based on diagnosis and execute the most logical fix while providing verbal instruction to the customer.
Responsible for installing and/or reinstalling Comcast Online service software.
Configure and/or reconfigure client settings.
Activation, configuration, and use of Web space service.
Providing, verifying, and/or modifying network settings (TCP/IP).
Reset and/or re-provision customer modem.
Obtaining, provisioning, adding or deleting multiple IP addresses.
Provide all activities associated with troubleshooting customer support issues, selling retaining, repair coordination, billing and general customer support.
Required Skills:
High School Diploma or GED.
2 years of solid call center experience is considered a plus.
Ability to demonstrate exceptional customer service within a problem-solving/troubleshooting environment.
Sales experience is required.
Experience with computer troubleshooting. Basic understanding of intranet and internet networking. Knowledge of Windows XP and MacIntosh operating systems.
Familiar with internet applications.
Strong multi-tasking skills, strong written and oral communication skills.
Exceptional listening, interpersonal and problem-solving skills required.
Must be available to work evening, weekend, holiday and overtime hours.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.
Candidates Must apply via our web site.
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