| Health Information QC Specialist - 6200 |
Job Location:
Metro Area: |
Frederick, MD
DC - Washington/Metro
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Category: |
Call Center Operations
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Contact Info |
Company Name: American Institutes for Research
| Address: |
1000 Thomas Jefferson St NW
Washington,
DC 20007
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Website:
Click to Visit
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Contact Name: Teresa LaRocca
Phone: 2024035000
Fax: 2024035053
Apply: Submit Resume Now
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Job Description:
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Overview:
As a member of our Call Center team in Frederick, Maryland, the Health Information QC Specialist will be an expert information resource to assist in developing appropriate responses to mail, fax and phone inquiries from the public, government officials and health professionals about conditions relating to our client agency's health topic areas. The Health Information QC Specialist will ensure that customers receive accurate and appropriate health information and prompt, courteous and professional support.
Responsibilities:
- Acts as an expert information resource to assist in developing appropriate responses to mail, fax and phone inquiries from the public, government officials and health professionals about conditions related to client topic areas. Requires selecting and adapting appropriate standard responses to recurring/non-complex inquiries, helping to identify and develop custom responses to new or complex inquiries, providing referrals to approved external resources, web and literature searches, and coordinating responses which require input from another Agency and/or AIR staff.
- Performs editorial Quality Control Assessments on all outbound written responses. Prepares (reviews, revises, edits, and proofreads) documents according to contractual specifications. Verifies correct style and template use and queries awkward or confusing document sections. Reviews documents for logical, well-organized structure. Checks and verifies information for accuracy and consistency using Internet sources such as PubMed and other Web sites and search engines. Carefully reviews documents and department products to ensure compliance with technical directives, style guides, and relevant customer-specific instructions.
- Performs and assists staff with searches of online, print, and technical resources on health issues related to the client's topic areas. This includes performing in-depth information research on unique subjects or custom inquiries and providing senior level support, as necessary.
- Interacts directly with health professionals, government officials and others who have complex inquiries requiring a significant level of technical expertise and knowledge to ensure that the request is understood. Develops responses requiring a significant level of technical expertise and knowledge, including identifying and assessing the appropriateness of referrals made to the inquiring parties.
- Works with Inquiry Response Center management to identify and maintain resource and referral information and material relevant to the Contracting Agency’s areas of concern.
- Assists wih identifying staff training needs, develops training and mentoring programs to address those needs, and implements such programs as required.
- Establishes cooperative and collaborative relationships with client staff in support of the daily operations of the Inquiry Response Center, as well as addresses and helps execute measures to successfully implement new programs the client wishes to carry out through the Inquiry Response Center.
- Establishes and promotes cooperative and collegial relationships with other health information service programs to increase the effectiveness of the Inquiry Response Center in meeting the needs of the client.
- As a task or project leader, assigns and monitors the work of other staff in order to deliver high-quality work in a timely manner to project manager or client.
- Prepares high quality reports and other outputs in a timely, cost-effective manner to present to supervisors or clients.
- Participates in preparing the technical aspects of qualifications statements and proposals.
Qualifications:
•Bachelor’s degree in nursing, health sciences, public health, or information science/technology field. Masters degree preferred.
•5 or more years experience in clinical settings, health projects and/or health information service programs with demonstrated research and inquiry response skills, a thorough knowledge of health information resources on the Internet, familiarity with medical textbooks and other technical resources.
•Demonstrated ability to perform complex searches for health information on the Internet and adequately assess the appropriateness and reliability of the results.
•Excellent oral and written communication skills.
•Customer Service orientation.
•Problem solving ability and proficiency with computer in Microsoft Office.
•Strong attention to detail and organizational skills.
•Previous call center experience preferred.
To Apply:
AIR offers an excellent compensation and benefits package, including a fully funded retirement plan, generous paid time off, subsidized garage parking, tuition assistance, and more. For more information, please visit our website at www.air.org. To apply, please go to http://jobs-airdc.icims.com?&sn=callcenterjobs.com and conduct a job title search. EOE.
Candidates Must apply via our web site.
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