| Call Center Sales Manager |
Job Location:
Metro Area: |
Parsippany, NJ
NJ - Northern
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Category: |
Call Center Operations
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Contact Info |
Company Name: PDI, Inc
Website:
Click to Visit
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Apply: Submit Resume Now
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Job Description:
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A full-time Call Center Sales Manager is needed to exceed client expectations with personal commitment, integrity and teamwork. The manager will supervise and coach approximately 6-10 Virtual Pharmaceutical Sales Representatives. The manager will be responsible for the team delivering value through the execution of tele-detailing to increase sales and awareness of client products. The manager will handle escalated inquiries and direct the team on all tele-detailing, inbound/outbound product support and field force appointments with Health Care Practitioners.
Some travel may be required.
• Accountable for the management, development and success of 6-10 Virtual Sales Representatives according to key performance indicators.
• Demonstrated leadership ability with an emphasis on coaching, counseling and development.
• Ensures client programs are set-up and executed according to contract obligations.
• Demonstrates a deep understanding of the PDI customer and their needs.
• Ability to design and implement effective programs and procedures.
• Demonstrated ability to establish solid working relationships with clients and customers.
• Excellent communication skills (written, speech and presenting).
• Strives for the highest accuracy possible with superior attention to detail.
• Able to manage multiple programs in support of clients.
• Able to leverage automated information systems to increase service and response.
• Actively suggests improvements to systems, processes and programs.
• Can work with cross-functional teams to develop programs and enhancements.
• Ability to define performance metrics and drive those to achieve improvements.
• Maintain a fully staffed and productive team, by managing vacancies and turnover though active involvement in the recruitment and selection process.
• Bachelor’s Degree in Business, Marketing or Healthcare from a 4-year accredited college or university required.
• Minimum 5-7 years call center telemarketing leadership/management experience. Knowledge of Pharmaceutical and/or /Healthcare Industry a plus.
• Demonstrated knowledge of both sales and service principles and practices.
• Knowledge of relevant computer applications (MS Office: Word, Excel, etc).
• Proven leadership skills demonstrating career development and coaching.
• Superior communication skills: verbal, written and presentation.
• Strives for excellence through teambuilding concepts.
• Handles changing priorities and able to switch gears to accommodate business.
• Builds consensus throughout the organization.
• Possesses a high level of initiative, a self-starter.
• Effectively manages workload in a fast paced environment to meet established timelines
• Knowledge of healthcare and/or clinicians (Physicians, Nurses, etc) a plus.
Candidates Must apply via our web site.
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