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| Senior Enrollment/Eligibility Representative - Duluth, MN |
Job Location:
Metro Area: |
Duluth, MN
MN - Duluth - Superior
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Category: |
Customer Service
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Contact Info |
Company Name: UnitedHealth Group
Website:
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Apply: Submit Resume Now
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Job Description:
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Sr. Enrollment/ Eligibility Representatives in this function are responsible for preparing, processing, and maintaining new member or group enrollments.
Responsibilities:
- Loading new member or group data into the enrollment database & update the database with changes
- Responding to member eligibility or group questions & verify enrollment status
- Working with various types of member correspondence
- Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes
- Inventory control of member and group transactions
- Working with underwriters and brokers and do the full enrollment process from inquiries to quotes
- Work is frequently completed without established procedures
- Works independently
- May act as a resource for others
- May coordinate others activities
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
 Required Skills: Qualifications:
- 2 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Authorization to work in the United States
- Available to work 40 hours per week within the operating hours of the site
- Prior stable work experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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