Remote , ME
NY - New York City
Click to Visit
50 Monument Square suite 300, Suite 300
Contact Name: Pamela Tenney
Manage portfolio of clients with report generation, client documentation, company and client communication and research. Provide unforgettable client experiences resulting in all clients being reference-able.
• General Accountably
? Analyze all aspects of client campaigns, scripts, creatives, offer types, price points, “call to action” alignment and verbiage to provide the best option for optimal results.
? Maintain and grow call volume and clients across all accounts.
? Analyze daily campaign performance including client metrics, media performance, etc.
? Serve as a client advocate and communication liaison between operations and clients.
? Provide feedback and solutions that generate results for client and company.
? Work with all appropriate parties (internal and external) to ensure successful campaign launches and ensure campaign performance meets or exceeds client expectations.
? Provide research and product information to facilitate training and New Campaign Launches.
? Know all aspects of a campaign and reporting on a global level to management.
? Accountability to client satisfaction, retention, profitability & CRM data accuracy & integrity
• Knowledge and Skills
? Excellent communication skills both written and verbal are a must.
? PC Skills including: Microsoft Office Suite, CRM systems, Email, Internet with intermediate level proficiency in Excel.
? Top notch verbal and written communication (English required – Bilingual English/Spanish preferred), Top notch presentation skills required.
? Must be able to pay close attention to detail always and be deadline sensitive.
? Ability to successfully manage multiple projects and clients at the same time while being flexible with competing time constraints/requirements.
? Direct response and Call Center experience, desired and preferred, but not required.
? Ability to work under pressure and provide results on or before deadlines.
? Ability to work independently and as a team in a fast and diverse environment.
? Availability to work outside of "normal business hours" including nights and weekends on occasion.
? Access to internet connection at home.
? Excellent time management, ability to prioritize and multitask.
? Proficiency in creating professionally written documents and presentations is required.
? Innovative problem solving ability including math proficiency.
? Ability to travel internationally required.
? Ability to function in a constantly changing business environment
? Ability to build, manage, grow and network all business relationships
• Job Qualifications
Minimum of 3 years experience in a professional environment.
Minimum of 2 years experience in account management or project management role preferred
• Working Conditions and Physical Demands
? Capability to stand/sit/walk for extended periods of time.
? Client retention percentage.
? Client profitability
? Year over year client growth.
? Client satisfaction rating.
? CRM system accuracy