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Operational Trainer - Dublin, OH

Job Location:
Dublin, OH
Metro Area:
OH - Columbus
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Responsible for delivering and measuring all technical and soft skill training as well as directing, organizing, coordinating its use for the customer service, claims or group services functions for all United Healthcare Operations staff.Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.Primary Responsibilities: Deliver New Hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness Deliver ongoing refresher training, based on development needs Deliver advanced training to existing to existing staff Responsible for tracking assessment scores Track training hours per person using the training tracking database Organize, coordinate, and communicate training programs for the office Schedule and coordinate new hire and incumbent training or coaching Provide feedback on training results Coach and counsel trainees both during and after training Provide feedback to Supervisors, Managers and DirectorsCritical Success Factors: Ability to train using a variety of methodologies Coaching focus with trainees and training coordinators Motivating attitude during all phases of training Ability to present complex work process in a simplified step by step approach Ability to facilitate diverse groups of people Quality focus Oral and written communication Organization and project planning Team Player Attention to detail Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others May coordinate others' activities


Required Qualifications: High School Diploma / GED 2+ years of Coaching, Team Lead, or Mentoring experience in a professional environment1+ years of experience with Customer Service within a Call Center Experience Facilitating Classroom or Web-Based Trainings Ability to utilize Microsoft Word to create business correspondence, update information within forms / templates, and use of spell / grammar check tools Ability to utilize Microsoft Excel for data entry, sorting / filtering, updating information within tables and reports Ability to utilize Microsoft PowerPoint to create presentations from scratch, updating existing presentations / templates Ability and willingness to travel up to 50%Preferred Qualifications: Bachelor's Degree or higher Experience with Microsoft SharePoint Experience with WebEx Experience with Employer and Individual Programs and ProductsCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Operational Trainer - Trainer
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