At South Jersey Gas we provide safe, reliable and affordable natural gas service to customers across the seven southernmost counties of New Jersey. We are passionate about helping our customers warm their homes and businesses, dry their clothes and cook their meals. We are equally passionate about ensuring that our customers have an exceptional experience, each time they interact with our Customer Contact Center, without exception. As a representative in the South Jersey Gas Customer Contact center, you’ll be at the heart of our customer service operations, delivering first-class service with every interaction. In our fast-paced contact center, you’ll be at the forefront of our commitment to customers – to keep them safe, resolve inquiries regarding billing, setting up new or transferring service, and general inquiries.
Supervises all activities associated with the collection of delinquent accounts. Responsible for the development of new programs and procedures that aid in the collection of arrears and avoiding write-off. Will train Company personnel and aid in the development of new programs and procedures. May act as liaison between the company and credit outsourcing contracts; supervises collection agencies and bankruptcy activities.
-An Associates degree in accounting or business related discipline or two years of accounting courses at a four year college. Related experience may be substituted for the education requirement on a year-for-year basis.
-A minimum of one year supervisory experience in a unionized environment is preferred.
-Demonstrated mathematical acumen as identified through educational or work experiences. Technical knowledge of the CCC mainframe based computer system is desirable. Good communication skills required. Working knowledge of collection techniques, rules and laws governing collections referred. Demonstrated negotiation and telephone skills.
-Demonstrated supervisory skills in a unionized environment preferred
-Assigns, monitors, and reports the duties performed by credit and collection representatives and/or field collectors, including performance appraisals. Provides supervisory support to Customer Service including resolving customer issues that could not be resolved by representatives.(30%)
-Provides consistency in application of company personnel policies and practices related to credit and collections and supports special projects that pertain to credit and collections.(10%)
-Supervises bankruptcy activity, collection agency activity, cash processing including returned checks. Performs write-off function. 4. Represents company in legal proceedings involving final credit and collection issues. (30%)
-Prepares annual budget for credit and collections expenses including bad debt expenses. Responsible for maintaining costs within the budget, reporting variances, and preparing other monthly collection reports as requested. (20%)
-May review and recommend new products which can aid the company in monitoring, tracking and deterring theft of service situations.(10%)
Additional Job Functions:
-Assist Manager, Customer Service and Collections and Manager, Customer Accounting in the preparation, review and verifications of all monthly departmental reports.
-Prepare and analyze reports pertaining to the company's collection activities function.
-Review employees' File Maintenance Exception Report for propriety.
-Review and approve, per established criteria, all credit investigations and process merchandise sales.
-Provide staff support and back up supervision as necessary to the CCC department.
-Evaluate workload for assignment and prioritization of duties.
-Review completed work of collection agencies with focus on efficiently and effectively working accounts.
-Provide assistance to data processing, marketing and accounting on issues related to merchandise financing and collections.
-Prepare, review and maintain various departmental records and reports.
-Maintain personnel records including attendance, payroll and weekly schedule.
-Track and investigate variances to the collection department's operating budget and provide input to the monthly Operating Results Report.
-Develop internal training agenda. Train and instruct employees in the performance of their assigned duties. Review and appraise their work.
-Recommend legal action for the collection of all past due accounts.
-Review file of un-collectibles and initiate report of same for processing to outside agencies.
-Assist conservation department in setting up the Comfort Care Account.
-Act as liaison for the USF program.
-As needed, provide assistance and advise divisions on matters relating to collections.
-Recommend the hiring, discipline, discharge, transfer or promotion of personnel.
-Investigate and evaluate credit risk for approving financing and negotiating and approving payment arrangements.
-Monitor other utility and industry collection and meter reading practices and make recommendations were appropriate.
-Analyze and monitor collection activity to ensure compliance with all company policies, practices and regulations.
-Provide recommendations to Manager, Customer Service and Collections on changes or additions to company practices and procedures as they relate to collections activities.
-Interact with outside collection agencies and monitor their activities.
-Perform duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined here may be assigned as required.
*This position will be moving to Atlantic City in 2018
Explore the Possibilities
If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.
We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
We foster individual talents and abilities while promoting the value of teamwork
Our culture prepares you for a lifetime of learning and professional development
Equal Opportunity/Affirmative Action Employer
Candidates Must apply via our web site.