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Global Contact Center Security Analytics Manager

Job Location:
Syracuse, NY
Metro Area:
NY - Syracuse
Company Name: Verizon
Website:  Click to Visit
What you’ll be doing...
The Global Contact Center Security Operations will be committed to guard the Verizon enterprise brand equity through a converged security solution. The position will perform the following roles and responsibilities

Performing User Behavior analytics to preemptively identify out of bounds activities and patterns of contact center population across the enterprise based on user or workgroup methods, processes, procedures, roles, and responsibilities.
Conducting human behavior investigative analysis to identify and validate evolving and emerging threat activities and risks impacting contact center business operations
Developing security monitoring solutions for analysis and reporting using in-house or industry standard security event management (e.g. SPLUNK) and data visualization (e.g. Tableau) technologies.
Protecting contact centers against internal and external threat actors from data exfiltration, social engineering, communications fraud, etc.
Performing business process reviews to identify security gaps and vulnerabilities and proactively provide recommendations for mitigation or process improvement.
Integrate security awareness programs into the business contact center operations by reporting security analysis findings and recommendations in a regular basis.
Managing internal customers, partners, and stakeholders relationships. Presenting to executive leaders and stakeholders as required.

What we’re looking for...
You'll need to have:

Bachelor’s degree or six or more years of work experience.
Six or more years of relevant work experience.
Experience in creation of security assessment program and attendant policy creation.
Communications, Incident Response and Awareness experience.

Even better if you have:
Experience in creation of international standards.
Experience in creation of Methods and Procedures.
Project experience and security program creation mapped to the ISO 27000 series or NIST standards.

When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Candidates Must apply via our web site.

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