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Call Center Finance Specialist - (Role Number: 181622)

Job Location:
Irving, TX
Metro Area:
TX - Dallas
Company Name: Humana Inc.
Website:  Click to Visit

Role: Call Center Finance Specialist

Assignment: Pharmacy Finance Operations

Location: Irving, TX


Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether its through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.

Assignment Capsule

Be a part of the Financial World- Use your business knowledge to help analyze data and provide financial support to members over the phone


Humana is seeking a Finance Call Center Specialist that will be reviewing credit card declines, releasing orders, and cancelling orders attached to the prescription orders that are held until an approved form of payment has been received. You will also supply the internal customer service which accompanies these activities: 

  • Making outbound calls to members to obtain a form of payment for current and past orders
  • Receiving Inbound calls from members related to payments
  • Processing credit card transactions and resolving credit card declines
  • Reading ledger and reviewing member Accounts Receivable

Role Essentials

  • High School Diploma or GED
  • Customer service experience
  • Aptitude for quickly learning new systems and processes
  • Must be available to work an 8 hour shift Monday-Friday between the hours of 8:00 am.-6:30 p.m.
  • Excellent written and verbal communication skills
  • Comprehensive knowledge of Microsoft Word and Excel
  • Must have availability to work overtime as needed based on business needs and during the peak season (January through March)

Role Desirables

  • Prior experience in the banking or finance field
  • Bachelors degree in Accounting or related field
  • Prior call center experience

Reporting Relationships

  • You will report to a Front line leader

Additional Information

At Humana, we know your well-being is important to you, and its important to us too. Thats why were committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.


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