As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Visit www.convergys.com for more information.
Do you have an interest in supporting small businesses and accountants? Do you love technology and enjoy working in a fun environment troubleshooting for business professionals? Do you have QuickBooks or financial software experience?
If you have always dreamed about having a job doing what you love to do, then come join the team! Convergys, formerly known as Stream Global Services, continues to grow in Phoenix! We're talking about paid training, competitive wages, and greater career potential. These immediate openings in technical and customer support will be the start you have been waiting for.
At Convergys, our Technical Support Professionals are treated like the winners they are! As a Technical Support Professional, you'll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you'll be rewarded for helping people quickly, professionally while making them smile. You will answer calls from customers, helping them resolve issues while inputting their call information into the computer.
Successful Technical Support Professionals are individuals who:
* Enjoy providing professional telephone technical support
* Respond to routine inbound phone calls with the expectations of providing a high degree of professional and superior technical evaluation
* Enjoy helping customers understand the features and benefits the products and work systematically through hardware or software problems
* Have excellent communication skills: verbal, written, listening and reading
* Assist customers systematically through billing, hardware or software problems
* Can gauge customer technical ability and modify delivery skills accordingly
* Have a strong desire to learn continually and grow professionally
* Can quickly think of alternative solutions to customer problems
* Are comfortable working on a team and supporting others
* Are able to adapt well to changing circumstances, direction, and strategy
We offer two state of the art Call Centers conveniently located in the Phoenix Valley area!
At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!
• Professional Growth Opportunities
We understand that our company’s success lies in the personal achievements of each of our team members. We make every effort to encourage, mentor, and inspire our employees to take the next steps in their careers. With us, you have the potential to become part of the management team, over 79% of whom have been promoted from within the company.
• Excellent Benefits
We are committed to providing benefit options to support your personal, professional, physical, and financial goals, as well as your overall well-being. Convergys provides a range of competitive benefits that vary from country to country, and are reflective of prevailing local market regulations and cultural norms.
• Healthy Work-Life Balance
Achieving a balance between professional and personal fulfillment does not happen by accident. Whether you work from home or in one of our call centers, we hope you will take advantage of the various life resources and valuable discount programs available.
• Unparalleled Training
We cultivate a learning environment that features unrivaled training programs. This enables us to walk with you every step of the way. Our commitment to ongoing training is another way for us to give you the tools and experience to move into new and more rewarding roles.
• Global Footprint
We are a global company with over 150 locations in 31 countries. This means you can take your job with you almost anywhere you go. If you are interested in relocating, you can do it with the peace of mind that your job can go with you.
• Work Environment
For thousands of employees, we are more than just the place where they began their careers. We are a community of people who love where they work, how they work, and with whom they work. We strongly believe in developing lasting relationships and we endeavor to make you feel valued, supported, and encouraged.
• Commitment to Diversity
Every team member brings something unique to his or her role within our organization: diverse backgrounds, different work styles, and fresh perspectives. We value your differences and believe that they make us an even more exciting place to work and help us provide better service to our clients.
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• Competitive pay from $13.00 to 14.00/hour plus qualifying incentives
• Extensive benefit plans, including 401(k) and tuition reimbursement
• Client Discounts
• Paid training and a bi-weekly pay schedule
• Variety of shifts
• Full-time shifts, supporting one client
Convergys is an EEO/AA/M/F/Vet/Disability Employer