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Vision Lab Customer Service Supervisor - Baltimore, MD

Job Location:
Baltimore, MD
Metro Area:
MD - Baltimore
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Primary Responsibilities for the Vision Lab Customer Service Supervisor are as follows:Coordinate and supervise daily / weekly / monthly activities with your team membersSet priorities for the team to ensure task completion and performance goals are metCoordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problemsConsistently provide coaching / feedback to your team membersResponsible for team developmentOther duties as assigned

Qualifications:

Required Qualifications:High School Diploma / GEDMust be able to work Monday - Friday between the hours of 10:30 AM - 7:00 PMProficiency with Windows PC applications, which includes the ability to learn new and complex computer system applicationsProficiency with Microsoft Office products (Word, Excel, Outlook)5+ years of customer service experience1+ years of experience as a supervisor and / or team leadExperience with any call center management tool such as VCCPreferred Qualifications:Bilingual in English & SpanishCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, UHC, Supervisor, Customer Service, Vision Lab
 
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