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Service Account Manager Associate - Any UHG Office or Current US Telecommute

Job Location:
Minneapolis, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Its a big step forward when you realize that youve earned the trust to lead a team. Now, lets determine just how big that step can be. Take on this role with UnitedHealth Group and youll be part of a team thats reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. Youll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career. This role is equally challenging and rewarding. Within a high-volume environment, youll need to model and act as an Ambassador for the company while solving complex health care inquires The Associate Service Account Manager acts as a customer advocate to resolve escalated and complex issues. Primary Responsibilities: Provide expertise and customer service support to members, customers, and / or providers Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers Identify and resolve operational problems using defined processes, expertise and judgment Investigate claim and / or customer service issues as identified and communicate resolution to customers Provide feedback to team members regarding improvement opportunities *** Telecommuting is available only to current telecommuters. If you are currently working in an office then you will continue reporting to that office. ***


Required Qualifications: High School Diploma or GED 4+ years of Customer Service experience analyzing and solving customer problems Basic proficiency with Windows PC Applications, which includes the ability to learn new and complex computer system applications Experience utilizing CPS within UMR Soft Skills: Proven ability to navigate a computer while on the phone Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your lifes best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealthcare, UMR, Customer Service, CPS, account management, liaison, escalations
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