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Manager of EAP - Washington, D.C.

Job Location:
Washington, DC
Metro Area:
DC - Washington DC (Hagerstown)
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) Primary Responsibilities: Provide direct oversight to a team of approximately 20 licensed and non-licensed EAP Counselors located at multiple locations including on-site and telecommute Monitor and consistently meet or exceed departmental quality and performance standards for clinical and non-clinical staff as well as customer specific targets Accountable for day to day management of multiple functions including consistent application of EAP processes/workflows within team and books of business, as well as effective implementation and management of alternate workflows where required by contract or state regulation Accountable for utilizing all Workforce Management data available to effectively manage production and call handling metrics Effective staff performance management/goal setting Building a cohesive, engaged team and is viewed as a credible business leader leading staff to share in the vision of the organization Hiring, training and orientation of new staff Oversight of specific budget line-items and work with finance and underwriting Defining and implementing quality improvement initiatives Management of quality initiatives including specific call center metrics and performance standards Ongoing communication and participation in meetings with leadership team within the call center and across other program sites Clinical Supervision: Monthly 1:1s; consultation on risk and high profile cases; group training on clinical areas such as domestic violence, frequent callers, mental health conditions, substance abuse, etc. Clinical and operational compliance with all policy and procedures related to the units; including all quality issues Internal and multi-site management team meetings Project Management; leading and participating in optimization, product development and other projects as assigned Knowledge of facility requirements and options for each site managed Vendor Management for EAP specific vendors which includes initiation of the vendor procurement process, management of Service Level Agreements and Statements of Work, managing internal staff who work directly with vendor, representing vendor services to internal Optum departments and monitoring vendor costs to ensure staying within defined budget by requiring the most effective use of vendor services


Required Qualifications: Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or related field Active, unrestricted independent mental health license in your state of residence (LCSW, LSW, LPC, LMFT, etc.) 5+ years of experience in a mental health setting 2+ years of experience in a supervisory/leadership role Computer proficiency in MS Office Suite Preferred Qualifications: Previous EAP experience CEAP Experience in call center setting Experience in an inpatient setting Crisis management experience Dual diagnosis experience with mental health and substance abuse Experience working for a Managed Care Organization (MCO) Experience working with a Government customer Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: EAP, employee assistance, EAP Specialist, Therapist, Counselor, crisis, substance abuse, stress, anxiety, LCSW, LMFT, LSW, LPC, LP, LICSW, LISW, Psychologist, Social Worker, manager, supervisor, Washington D. C.
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