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Manager, Nurse Call Center - Miami, FL - Spanish Bilingual req'd -Telecommute

01/09/2018Call Center
Job Location:
Miami, FL
Metro Area:
FL - Miami
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) The Manager, Nurse Call Center will manage our RN's supporting our inbound Call Center. You will manage, coach and mentor nurses. The call center is part of Optum Health Care Decision Support and is a 24/7 inbound call center. The primary hours for this position are Monday - Friday during normal daytime hours but will require evenings, weekends and holidays as required on a rotational basis. This is a telecommute/work from home position. Bilingual fluency in Spanish is required. Primary Responsibilities: We are an inbound call center open 24/7 including holidays Clinical operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating) Takes lead role in setting direction and participating in or developing new programs Sets team direction, resolves problems and provides guidance to members of the team Ensures team meets established performance metrics and performance guarantees Adapts departmental plans and priorities to address business and operational challenges


Required Qualifications: Current unrestricted RN license in the State of Florida Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses required Bilingual Spanish - speaking 3+ years of experience in a leadership role to include team lead, manager, supervisor, etc. where coaching and mentoring others was required 3+ years of experience in a hospital setting, acute care, direct care experience or experience as a telephonic Case Manager / Call Center Nurse for an insurance company Basic level of experience with Microsoft Word, with the ability to navigate a Windows environment Preferred Qualifications: BSN or greater Previous experience working with the geriatric population Home health experience Triage experience Case management experience Previous customer service experience Previous experience in a telephonic case management role Reside in a commutable distance (50 miles or 50 minutes) of Miami, FL Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Case Manager, Care Coordinator, Nurse, RN, Manager, Team Lead, Supervisor, Leadership, Miami, FL, Florida, Call Center, Bilingual Spanish, Telecommuter, Telecommute, Work from home, remote
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