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Software Engineers / Genesys Developers - Telework Option

01/20/2018Call Center
Job Location:
Plymouth, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Our Contact Center Services team is supporting a migration to the Genesys platform for our Technology Helpdesk organization. These 2 new Software Engineers will be directly involved in building capabilities for the new Genesys platform. This will include scheduling and call back functionality, conversation manager and intelligent routing and automation. You will design and develop routing applications for IVR, Voice and Multi-channel using Composer, SCMXL, VXML, Genesys Orchestration Server, Genesys Rules Engine and URS. The migration to Genesys will increase NPS, reduce average speed to answer for high volume peak times, increase First Call Resolution for more complex issues and reduce incident volume. You will play a key role in driving these business results and improving our automation capabilities.

Qualifications:

Candidates will possess: 5 + years of software engineering experiences Experience working in a high-volume Contact Center environment Detailed knowledge of SCXML and VXML for Genesys Orchestration Server, Genesys Rules Engine and URS 5 + years of routing development experience in Contact Center Solutions (Voice, IVR and Multi-channel) Genesys certification in Routing Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
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