Qualifications:Required Qualifications: Bachelor's degree in Business Administration or related field or equivalent of 8 additional years of relevant experience 4+ years of experience in healthcare 4+ years of experience working as a Project Manager or Business Analyst 4+ years of progressive responsibility with process improvement initiatives along with process mapping methodology and creating process maps Intermediate proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint, MS Project and Outlook Ability to manage multiple, complex, concurrent projects Excellent written and verbal communication skills Excellent relationship building skills Planning and organizational skills to demonstrate leadership and initiative Strong analytical and PC operation skills Preferred Qualifications: Master's degree in Business Administration or related field 2 or more years of related experience in a call center or service operation 3 or more years of hands on experience with forecasting, capacity planning and scheduling methodologies in a call center environment Hands on experience with forecasting, capacity planning and scheduling software Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.