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LHI Customer Service Supervisor - La Crosse, WI

02/03/2018Call Center
Job Location:
La Crosse, WI
Metro Area:
WI - La Crosse - Eau Claire
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServeprovides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doingyour life's best work.(sm)This role is equally challenging and rewarding. Youll need to stay positive at all times especially in difficult situations. Youll be asked to mentor, challenge and communicate effectively with all different types of people. Primary Responsibilities: Coordinate and supervise daily/weekly/monthly activities of a team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action Play a key role in the hiring and interviewing processes

Qualifications:

Requirements: High School Diploma / GED or higher 1+ years of Supervisory and / or Leadership experience preferably with direct reports 3+ years of experience analyzing and solving customer problems in an office, claims or customer service environment Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications 1+ years of work experience using MS Excel - (filtering, sorting, saving, basic summations) 1+ years of work experience using MS Word - (creating, editing, saving documents) Any experience using MS Outlook - creating and maintaining a calendar and basic email management Must be able to work 9am 6pm Monday Friday and every other Saturday 7am to 3pm (with one weekday off) Preferred Qualifications Associates Degree (or higher) in Healthcare, Business or other related field Working knowledge of Contact Center systems and platforms ISO experience / knowledge Soft Skills Ability to multi-task including the ability to understand multiple contracts and multiple levels of benefits within each contract Ability to work harmoniously on a team Excellent problem solving skills, strong time management and organizational skills, ability to multi-task while working in a fast paced environment and strong analytical skills Excellent written and verbal communication skills with attention to detail; ability to communicate and coordinate effectively with staff and employees at all levels within the company and external customers Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, Manager, Management, Supervisor
 
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