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Service Account Manager - Overland Park, KS

05/14/2018Call Center
Job Location:
Overland Park, KS
Metro Area:
KS - Kansas City
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.Primary Responsibilities: Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques. Makes presentations to management on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope. May manage vendor and service providers to define project scope and performance expectations. Incumbents maybe part of a project management office (PMO) in their business. Project Management roles specific to a particular functional area should be assigned to that family where appropriate (e.g. IT Project Managers should be placed in the IT Family). Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Qualifications:

Requirements: High School Diploma / GED or higher Experience with coordinating projects2+ years experience with Microsoft Excel (creating worksheets, compiling data, formulas, pivot tables) and PowerPoint (creating presentations)Preferred Requirements: Green Belt CertificationProfessional Project Management ExperienceAdvanced Microsoft Excel experienceExperience with IRIS, RxHD Navigator systemsCustomer Service Experience Soft Skills: Experience with communications skills such as Written, Verbal, presenting to all levels of the business OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.   If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Project Coordinator; PM Coordinator
 
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