Qualifications:Required Qualifications Undergraduate degree in applicable area of expertise or equivalent experience. 6+ Years Experience with Contact Center Technology 3+ Years Experience with Genesys or I3 Contact Center Solutions 3+ Years Telecommunications Experience 5+ Years working with SIP/VoIP based applications Preferred Qualifications Computer Science Undergraduate Degree SQL and Oracle DB Experience MS and LINUX OS Experience VMware Experience Java and/or .Net programming experience Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.