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Voice/Data Network Engineer - Any office location

06/26/2018Call Center
Job Location:
Eden Prairie, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)   This individual will be responsible for Toll Fee Routing procurement, design, implementation and documentation for multiple Telecom carriers supporting  business critical applications and call centers. Concentrated functional areas of job performance will include: managing the business Toll Free provisioning requests, orders , design and implementation of the Routing Plans. The Resborg and TOSA of Toll Free Numbers across business lines and business acquisitions.   Primary Responsibilities: Provisioning orders with advanced features with AT&T, Verizon and CenturyLink Expertise engaging with cross-functional technology teams Proficient using AT&T Route IT and Verizon Toll Free Routing Manager to build routing plans Strong analytical skills and the ability to constructively challenge other SME’s Proficient in verbal and written communication Work with limited supervision and self-manage workload to meet deliverable dates  


Required Qualifications: Undergraduate/ Bachelor's degree or equivalent experience required 3+ years of hands on IT Voice PBX /call center experience 3+ years of experience with Contact Center Network Call Flows 3+ years of experience AT&T Route IT 3+ Years Verizon Toll Free Routing Manager 3+ years Ordering , provisioning Toll Free services from AT&T and Verizon Preferred Qualifications: Call Center Experience with Call routing, Experience with Excel , Access Experience with Telecom Billing Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)     Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.     Job Keywords: Voice/Data provisioning, routing plan, toll free services, IT Voice PBX /call center, Contact Center Network Call Flows, AT&T Route IT, Verizon Toll Free Routing Manager
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