If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
The Director is responsible for understanding the business requirements of OptumRx Specialty Pharmacy and identifying the means for fulfilling those requirements utilizing the suite of products and services, providing continuous improvement leadership in order to meet the business needs and goals for delivering growth, increasing performance and elevating the customer experience. This role will act as a liaison with teams within Optum Global Solutions, OptumRx Operations, and other areas of UnitedHealth Group to ensure the best practices are executed and acted upon in all lines of the business.This position is also responsible for management of Patient Care Services teams, providing guidance, direction and management for all functions necessary to achieve business objectives. Responsibilities also include developing resources within the department to provide service, professional assistance and product support in order to improve Specialty Care service, Net Promoter Score, and profitability. Primary Responsibilities:
Direct operations to meet budget and other financial goals by providing short-term and long-range planning and budget development to support strategic business goals
Review operational performance reports in order to determine overall effectiveness, make necessary changes, identify opportunities, and incorporate operations program performance information into strategic and business planning
Demonstrate successful execution of business strategies, seeking opportunities to improve operating efficiencies / effectiveness (e.g., downstream impacts, role / responsibility realignment, enhanced business value)
Provide effective leadership in developing business initiatives and implementing and evaluating the planned programs, analyze performance and variances throughout the fiscal year, and recommend and/or make necessary adjustments
Provide leadership to and accountability for the performance and direction through multiple layers of management and senior level professional staff, encourage the ongoing development and training of personnel, and facilitate resolution of issues between departments and across business units
Build and demonstrate an understanding of relevant business areas' leadership, structure, responsibilities, and work flow
Create strong and effective cross-functional collaborative partnerships with other internal departments in multiple disciplines to identify the operational impact of changes within defined solutions
Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement, incorporating operations program performance information into strategic and business planning
Partner with applicable stakeholders to identify the operational impact of changes within defined solutions
Undergraduate degree or 4+ years of related experience
5+ years of operational leadership experience
5+ years of call center operations experience leading 100+ advocates
Management experience inclusive of strategic planning, fiscal responsibility and personnel management functions
Ability to travel 50%
Experience working within the Specialty Pharmacy market
3+ years of customer experience including NPS
Understanding of call center operations, pharmacy benefit plan structures, pharmacy transaction processing, health care quality standards, HIPAA regulations and other regulations pertaining to Pharmacy Operations
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Director, Operations, Telecommute, Remote, Work from Home