Qualifications:Required Qualifications: Required skills necessary to perform role successfully, skills to consider… 2+ years of enterprise-scale IVR operations experience Excellent troubleshooting and analytical skills in a complex, distributed environment Bachelor’s degree in technology discipline or equivalent experience Preferred Qualifications: Experience with scripting languages and process automation CI/CD experience, including the development of Jenkins scripts Knowledge of SQL and experience with relational databases Experience working in a DevOps or SRE model Understanding of Test Data Management Test automation experience, ideally using CYARA Exposure to query development and dashboards using Splunk Enterprise-scale IVR development experience Location: Plymouth, MN or Raleigh, NC preferred; Hartford, CT, Basking Ridge, NJ or Richardson, TX consideredTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.