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Senior Federal Client Services Manager

08/10/2018Call Center
Job Location:
Fayetteville, NC
Metro Area:
NC - Raleigh - Durham
Company Name: Verizon
Website:  Click to Visit

What you’ll be doing...

This position will report into the MILDEPS Government Program Management Office in support of the United States Army Reserve Command (USARC) and be located on site with the customer at Fort Bragg, NC. The scope of the position will manage a cross functional team with overall Program Management responsibility for Managed Network Services (MNS), Information Technology Service Support (ITSS), Voice Communications and Secret Internet Protocol Router Network (SIPRNet).

Principal Responsibilities:

  • Managing a team of employees and contractors located in multiple states and across several disciplines
  • Own responsibility for all Verizon Programs supporting USARC and serve as primary customer contact
  • Collaborate with USARC military and civilian administrative and technical staff
  • Plan and distribute work assignments
  • Develop employees through training, coaching & counseling
  • Set objectives and manage the performance to meet the objectives
  • Drives customer solutions
  • Vendor relationship management
  • Interfaces directly with Verizon senior leaders to properly address complex customer requests
  • Perform risk assessments and develop strategic plans to mitigate the risk
  • Monitor support response in regards to Service Level Agreements (SLA) and conduct periodic performance review meetings

What we’re looking for...

Truly a “people person,” your superior interpersonal skills mean you’re able to build strong relationships with a variety of people, including C-suite executives. And as a leader, you’re able to create engagement, motivation, and a sense of ownership in your team members. You’re comfortable leading a technical function—complex integrated solutions are your sweet spot. You understand our responsibility to our customers, and you’re excited to help us live up to it.

You'll need to have:

  • Bachelor's degree or six or more years of work experience.
  • Six or more years of relevant work experience.
  • Telecom and/or IT Implementation Experience.
  • Active Goverment Secret Clearance

Even better, if you have:

  • 15 or more years of professional experience or Master degree (MBA preferred)
  • 10 or more years of Telecom and/or IT Implementation Experience
  • 5 or more years of relevant management/supervisory experience
  • Significant experience following Project Management Body of Knowledge (PMBOK) methodologies
  • A working knowledge of:
  • Wide Area Network (WAN) and Local Area Network (LAN)
  • Wireless Networking
  • Service Desk Support
  • Business Intelligence (BI)
  • Secret Internet Protocol Router Network (SIPRNet)

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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