Administrative Assistant 2 - Metairie, Louisiana

Humana | Metairie, LA



Humana Healthy Horizons in Louisiana is seeking an Administrative Assistant 2 who will follow established procedures and guidelines to provide timely and effective administrative support to our Medicaid Senior Leadership team. The Administrative Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Answers telephones, screens calls, and takes messages so callers/visitors are attended to promptly, courteously, and accurately. Performs computations. Typically works on semi-routine assignments.


The Administrative Assistant 2 provides executive level support and guidance to the C-Level leaders for the organization, and associate support by performing the following duties.
  • Efficiently manage calendar and time of C-Level leaders, including scheduling meetings, coordinating training events, internal and external meetings, booking/coordinating travel, expenses, etc. and proactively resolve scheduling conflicts.
  • Documents meeting minutes.
  • Distributes incoming mail, prepares outgoing mail, create files and maintains office supplies or other inventory.
  • Provides assistance with the onboarding of new associates.
  • Spearhead and coordinate associate engagement events, such as team meetings, luncheons, town hall meetings, etc.
  • Draft and prepare internal correspondence related to key announcements and celebratory holidays.
  • Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
  • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
  • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
  • Perform other duties as assigned.

Required Qualifications
  • Two (2) or more years of experience providing administrative support to leadership teams.
  • Must live in a commutable distance to Metairie, Louisiana (see \"Additional Information\" section for workstyle) .
  • Proficient in Microsoft Outlook, Word, and PowerPoint.
  • Basic understanding of Microsoft Excel.
  • Self-motivated with the ability to work independently while cooperating with a team.
  • Ability to balance multiple or competing priorities.
  • Strong attention to detail and capacity to maintain confidentiality.
  • Strong organizational skills and communication skills, verbal and written.
  • Must have the ability to provide a high speed DSL or cable modem for a home office.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
  • Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Preferred Qualifications
  • Associates or Bachelor's Degree.
  • Proficient in Microsoft Excel, Access and Visio.
  • Experience with Concur and/or similar expense and travel management software.
  • Previous experience providing administrative support to leadership teams in a healthcare setting.
  • Experience with internet research and proof-reading/editing.

Additional Information
  • Workstyle: Hybrid Office - 3 - 4 days/week in Humana's Metairie, LA location and 1 - 2/days per week remote. Leadership will discuss the frequency.
  • Work Days/Hours: Monday - Friday; 8:00am - 5:00pm (flexible).
  • Section 1121 of the Louisiana Code of Governmental Ethics states that current or former agency heads or elected officials, board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDH's Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana Board of Ethics (

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.


Scheduled Weekly Hours


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October 6, 2022