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Business Support Consultant 2 - Remediation Support

Wells Fargo | Sioux Falls, SD | 11/24/2021

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.

The Customer Remediation Center of Excellence (CRC) organization is an enterprise function. This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting and stakeholder communications. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.

The Business Support Consultant 2 position will be responsible for the following:
  • Consults and provides guidance on the development, implementation, and monitoring of significant matters regarding strategic approaches, effectiveness of support function, business performance improvement opportunities, and helping to manage the risks for the applicable business functions.
  • Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business.
  • Responsible for diverse support functions and/or operations/production oversight usually for a single business group within a Line of Business. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, information security, business continuity planning, capacity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management, third party management, communications, financial control/budgeting oversight.
  • May present to senior leaders on business performance and recommends strategies to implement changes and improvements.
  • May conduct, execute, or manage: risk assessments, ad hoc reviews, quality activities, issue intake process, remediation process, and exam management.
  • May provide work direction to lower level staff.


Required Qualifications

  • 4+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience


Desired Qualifications

  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Ability to exercise independent judgment to identify and resolve problems
  • Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Excellent verbal, written, and interpersonal communication skills
  • Strong collaboration and partnering skills
  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills


Street Address

SD-Sioux Falls: 3401 N 4th Ave - Sioux Falls, SD
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
IA-Des Moines: 6200 Park Ave - Des Moines, IA
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
NC-Charlotte: 301 S Tryon St - Charlotte, NC
NC-Charlotte: 8505 Ibm Drive - Charlotte, NC
SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC

Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

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November 27, 2021