Customer Service Associate Representative - Accredo

CIGNA | United, XX


As a Customer Service Associate Representative you will a ct as a primary point of contact for the individual therapies and patients for assigned inquiries for tracking services, package pickup and delivery, shipment status, service delays and other related issues. Utilizes various database systems and window - based applications to resolve/expedite customer issues/problems/requests including trending and cost analysis of gross product loss events.

What you'll do:

  • Identify and resolve p roblem s related to package delivery inquiries/tracking. R eturn , reroute shipments as required and ensure address correction issues are resolved .
  • Assist patients/customers with all inquiries as they relate to UPS, FedEx, and USPS domestic and international shipments.
  • Identify and report trends/problems and provide resolution, or escalate historical customer data to applicable therapy teams/management to determine root cause and resolution.
  • Trending and cost analysis of gross product loss events.
  • Maintain c lear and concise documentation for each transaction and provide applicable follow - up with the therapy team and/or management.

What you need to do the job:

  • High School Diploma or the equivalent
  • 5 years of related customer service work experience in a related field
  • Extensive knowledge of Microsoft Windows Applications - Word, Excel, Outlook ; data e ntry skills - to conduct analysis
  • Excellent time - management and multi - tasking skills
  • Strong communications - written and verbal

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link .

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November 29, 2022