Patient Access Supervisor - Accredo- Work from Home

CIGNA | United, XX


Responsible for day-to-day operations of a team of associates focused on providing a path to payment and reimbursement for Accredo patients' medications. The supervisor is responsible to monitor productivity, enforce performance standards and ensure the team provides the expected high quality care to our patients. The supervisor will plan and direct work flow and project assignments, conduct hiring, training, and evaluation of staff and is responsible for team's adherence to corporate attendance and employment policies. The supervisor will work with the their manager and the Accredo Rare Disease leadership team to develop policies, procedures and the business work plan for the team.

• Manage team of patient access associates to promote a working team environment and ensure best practices are shared.
• Works to develop employee's skills, evaluates performance and provides feedback.
• Oversees resolution of employee relations issues and performance standards, productivity and service standards.
• Conducts hiring, training, and evaluation of staff.
• Understand each employee's goals, motivations, and needs to be successful in their role and meet the team's high expectations.
• Provide on-going coaching to each representative on their team concerning quality, reliability, accountability and productivity.
• Ensure service levels and performance guarantees are met.
• Work with Rare leadership team to understand and implement strategic business work plan goals.
• Tracks and periodically reports progress to management.
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.
• Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution.
• Special projects as assigned.

• HS/GED with 6 to 8 years of experience
• Prefer more than one year experience in front line employee leadership
• General PC knowledge including MS Office, Internet and email.
• Excellent phone oral and written communication skills.
• Demonstrated leadership skills including ability to effectively develop and assist team members, experience training and coaching less experienced staff with the patience to explain details and processes repeatedly.
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Knowledge of pharmacy claims processing preferred
• PBM and/or Managed Care industry preferred.
• Ability to adapt to a dynamic working environment and make independent decisions.

• Demonstrated ability to handle challenging customers in a professional manner

More about the team:

Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services - including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.

For this position, we anticipate offering an annual salary of $48,700 - $81,100, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite:

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Copyright © 1998-2022 All rights reserved

June 26, 2022