Senior Business Lending Relationship Management Representative

Wells Fargo | Des Moines, IA


About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Senior Business Lending Relationship Management Representative as part of Wells Fargo Commercial Capital. Learn more about the career areas and lines of business at

Please note: Work hours are 9:00 - 6:00 pm CST, Monday - Friday.

Responsible for making outbound calls and taking inbound calls with the objective of extending contact to sell new or additional products and/or services. Representatives must be able to clearly articulate between unique industries, programs, and market segments. Requires advanced knowledge of company, products and/or services.

Requires advanced problem solving and/or sophisticated sales techniques along with advanced knowledge of the sales process. Representatives act as a liaison between various departments and the merchant/client/customer to reach sales conclusion. Analyzes profitability of the relationship and makes recommendation to management about account disposition. Works on special projects as assigned.

In this role, you will:
  • Support performance of less experienced staff and overall effectiveness of team
  • Proactively provide feedback and present ideas for improving or implementing processes and tools within Business Lending Relationship Management
  • Perform complex administrative, transactional, operational and customer support tasks
  • Articulate between unique industries, programs and market segments
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Serve as liaison between various departments, merchant, client and customer
  • Evaluate profitability of the relationship and make recommendation to management about account disposition
  • Work on special projects as assigned
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal and external customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements

Required Qualifications, US:
  • 4+ years of Business Lending Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • - Accepting and adhering to high ethical standards and personal values in decision making and when dealing with others
    • 3 years prior sales experience in addition to customer service
    • Responsible, reliable, dedicated and committed to fulfilling obligations and being a team player
    • Experience/dealer relationships within Office Imaging
    • System knowledge - SuperTrump, Siebel, ISM
    • Ability to work cross-functionally to grow dealer volume profitably
  • Excellent verbal, written, and interpersonal communication skills
  • Experience managing complaints and objections effectively and professionally
  • Knowledge and understanding of equipment finance and leasing
  • Ability to escalate issues
  • Ability to develop and manage client relationships
  • Ability to work with limited supervision

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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June 26, 2022