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Tech Operations Analyst

Wells Fargo | Tempe, AZ | 11/24/2021

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Responds to telephone inquiries concerning connectivity and file transfer. Responsible for monitoring alert tickets and requests, solves complex transmission issues and looks for trends that may indicate a system issue.

Required Qualifications

  • 6+ months of information technology experience demonstrated through work, military, or education
  • 1+ year of call center experience
  • 1+ year of information technology experience
  • 1+ years of technical troubleshooting experience
  • 2+ years of Microsoft office suite experience such as PowerPoint, Excel, Outlook and Word

Desired Qualifications

  • Basic troubleshooting and problem solving skills
  • 6+ months of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education
  • 6+ months of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education
  • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
  • Excellent technical skills
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware)

Other Desired Qualifications
  • Must be willing to work alternative shifts and overtime in a 24x7x365 environment including weekends and holidays
  • Managed File Transfer (MFT) Experience
  • Committed to continuous improvement and learning all aspects of the environment
  • Experience with file transfer protocols (FTPS, HTTPS, SFTP, AS2)

Job Expectations

  • Ability to work weekends and holidays as needed or scheduled
  • Ability to work additional hours as needed
  • Flexibility to work in a 24/7 environment
  • Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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November 27, 2021