Customer Experience Specialist - Onsite Portland, OR (Paid Training)

U.S. Bank | Gresham, OR


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Explore your career possibilities here.

Are you ready to start your career with unlimited opportunities for professional growth through a structured career path program? We pride ourselves on creating a culture surrounded by our five core values, we do the right thing, we draw strength from diversity, we power potential, we put people first, we stay a step ahead to foster positive relationships with each other and our customers.

Come join us at U.S. Bank, as a Customer Experience Specialist! In this role, you will be the first point of contact for our customer inquiries via the telephone as part of our 24 Hour Banking team. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Set full time schedules offered

Mostly filling afternoon shift schedules at this time
All schedules require 1 weekend day per week.

If hired, you must be able to attend six weeks of training Monday-Friday, 7:30 a.m. - 4:00 p.m. PST at the beginning of employment.

Currently hiring for January start dates.


We are located at 2999 NE 181st Ave Portland, OR . This position operates fully onsite at this location.

Responsibilities include:

  • Answer incoming calls and assist customers with questions and concerns related to their U.S. Bank accounts
  • Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
  • Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
  • Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
  • Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Basic Qualifications
- High school diploma or equivalent
- Minimum 18 months of customer service related experience

Preferred Skills/Experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills / ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Strong verbal and written communication skills
- Proficient computer skills, especially Microsoft Office applications
- Bilingual English-Spanish speaking a plus


If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting .

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

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November 29, 2022