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Customer Resource Rep-Call Center
Provides excellent customer service to internal and external callers in a polite, helpful, and professional manner. Acts as an expert in department services, including telephone triage support services, physician answering service, and physician referral services. Provides callers physician referrals, information related to hospital programs, educational classes, and other requests related to hospital services and physician practice. Supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.