CLAIMS CUSTOMER SERVICE REP
The Claims Customer Service Representative Job Family is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication.
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At locations across Assurant, our customer service employees work directly with people who are going through all kinds of situations. You’ll be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.
As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.