PetSmart Call Center Jobs

Phoenix, AZ

While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:

  • Answer incoming phone calls from pet parents, assist with scheduling appointments, and answers all questions about our services.
  • Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience.
  • Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
  • Demonstrate effective problem solving and customer relation skills.
  • Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
  • Provide feedback to supervisors on processes and customer interactions as necessary.

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October 1, 2022