We are always in search of experienced contact center people who love the work! Here is what to expect:
Assists members in establishing memberships, share accounts and related products and services through multiple communication channels, completing necessary documents and performing data entry of records in compliance with audit requirements. Communication channels include, but are not limited to telephone, chat, email and/or mobile devices. Performs transaction processing for members and frequently serves as the initial point of contact between the Credit Union and the members. Promotes optimal member engagement by providing specific, accurate and timely information to members regarding Credit Union products and services.
Responsible for educating members regarding current marketing promotions, for engaging new members to become Signature Members within their first 120 days of joining the Credit Union, and for engaging existing members to deepen their product and service usage with the Credit Union. Makes referrals for insurance services, investment services and real estate services.